Total count of individuals who access and utilise newly introduced or enhanced digital government services, reflecting the reach and adoption of digital transformation efforts in public service delivery.

Digital government services, also known as eGovernment services or online

government services, refer to the provision of government services and information to citizens, businesses and other government entities through digital means such as websites, mobile applications and other online platforms. These services aim to make government operations more efficient, transparent and accessible to the public.

A few examples of digital government services include:

a. online application and registration: citizens can apply for various government permits, licenses, benefits and registrations (e.g. driver's licenses, passports, social welfare benefits) through online portals;

b. information portals: government websites and mobile apps provide information on public services, policies, regulations, procedures and news updates, enabling citizens to access relevant information conveniently;

c. interactive forms and transactions: citizens can fill out and submit forms, applications and other documents electronically, streamlining bureaucratic processes and reducing paperwork;

d. e-voting systems: some countries offer electronic voting systems that allow citizens to cast their votes remotely through secure online platforms during elections;

e. digital identity and authentication: government-issued digital identity systems enable citizens to authenticate their identities online, facilitating secure access

to government services and transactions;

f. feedback and complaint mechanisms allowing citizens to provide feedback, report issues and seek assistance from government agencies, enhancing citizen engagement and accountability;

g. open data platforms: governments publish datasets and information in open data formats, promoting transparency and enabling citizens, businesses and researchers to access and analyse government data for various purposes.

Double counting is not allowed: the same person accessing different e-services or accessing the same e-service several times only count once towards this indicator.